1. Acceptance of Terms

By accessing and using OCL Services' website and courier services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

OCL Services provides courier and logistics services including:

• Same-day delivery services
• Overnight delivery services
• Standard delivery services
• International shipping
• Package tracking and insurance

3. Booking and Payment

When booking our services:

• All bookings must be confirmed and paid for in advance
• Prices are subject to change without prior notice
• Additional charges may apply for special handling or insurance
• Refunds are processed according to our refund policy

4. Package Requirements

Customers must ensure that:

• Packages are properly packaged and labeled
• Prohibited items are not included in shipments
• Accurate information is provided for pickup and delivery
• Packages comply with size and weight restrictions

5. Delivery Terms

Delivery services are subject to:

• Delivery timeframes are estimates and not guaranteed
• Weather conditions and other factors may affect delivery
• Recipient must be available or provide alternative arrangements
• Additional fees may apply for failed delivery attempts

6. Liability and Insurance

OCL Services' liability is limited to the actual value of the goods or the amount declared by the customer, whichever is lower. We recommend purchasing additional insurance for valuable items.

7. Prohibited Items

The following items are prohibited from shipment:

• Illegal substances or contraband
• Hazardous materials
• Perishable items without proper packaging
• Items exceeding size or weight limits
• Cash, jewelry, or other valuables without insurance

8. Cancellation Policy

Cancellations must be made at least 2 hours before scheduled pickup. Late cancellations may incur charges. Refunds are processed within 5-7 business days.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate pickup and delivery information
• Ensuring packages are properly packaged
• Being available for pickup and delivery
• Paying all applicable fees and charges

10. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy. By using our services, you consent to such processing.

11. Force Majeure

OCL Services shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or labor disputes.

12. Governing Law

These terms and conditions are governed by the laws of India. Any disputes shall be resolved through arbitration or in the courts of competent jurisdiction.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

14. Contact Information

For questions about these terms and conditions, please contact us: